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Please wait patiently as the applet loads. Clicking the launch button before the applet has fully down-loaded may cause an error which will prevent the applet from loading properly. On a 56K modem with a good connection, the applet should finish downloading in less than 30 seconds.
If you experience problems running ChartStream, or other applets on our website, please be sure you are using an up to date version of your browser (see above). It is also possible that your browser may be referencing a previously stored version of the applet which is no longer compatible with our servers. We often update our applets to add or improve their capabilities. We try to prevent changes we make from impacting the way the applet communicates with our servers, but sometimes this is unavoidable. Some users may experience difficulties if their browser has stored a previous version of an applet that can no longer properly communicate with our servers.
If you experience a problem loading or running an applet, please try the following:
- Quit and restart your browser. Often this is all that is necessary to get your browser to download the latest version of an applet.
- If that fails, try clearing your browser's cache.
In Internet Explorer, go to: Tools->Internet Options->General and click 'Delete Files...' Also check the 'Settings' button and make sure you do not have the 'Never' option checked.
In Netscape, go to: Edit->Preferences->Advanced->Cache and hit the 'Clear Memory Cache' and 'Clear Disk Cache' buttons. Also, as with Internet Explorer, make sure the 'Never' option is not checked.
After clearing the cache, quit and restart your browser.
If you continue to experience problems, please contact our support team and tell us what browser version and operating system you are using. If possible, include any messages from your browser's Java Console.
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